Post 10 · Day 2 sales/support
Sherlock: evidence-backed support
Support bots that cite beats support bots that vibe.
Draft — not posted yet X post coming — not published until Buzz OK.
Technique
- Investigate with product/docs/code evidence.
- Customer-facing resolution drafts with citations.
- Don’t silently patch production — own the finding, hand to the owning bot/human.
- Debug maps here: find bugs with reproducible evidence.
Draft X
Draft — not posted yet Draft X
Meet the Sherlock pattern (Day 2):
Support investigator that cites docs/code — not vibes.
Dig into the race condition. Draft the customer-facing answer. Hand the fix to the owner.
Evidence-backed or it didn’t happen.
@BuildBotsBetter